We at Kreatura believe that customer satisfaction and transparency matter. We strive to ensure a great experience by treating our customers fairly and humanely. We want every customer to feel confident about the product they’ve purchased. For this reason, we provide a standard 14-day refund period for all transactions.

Special Cases

• We generally can’t offer refunds beyond 14 days following your payment, unless the license key hasn't been used.
• We are unable to provide partial refunds for any reason, including for early cancellation.
• We cannot downgrade a license and refund the difference.

Submitting a Refund Request

You can request a refund by sending an email, opening a support ticket, or filling out the form below. Refund requests sent via social media or any other channel will not be accepted or processed.

Refund Processing & Invoicing

We usually handle refund requests promptly, but please allow up to 5 business days for processing. After we issue a refund, your bank or payment provider may occasionally require additional time, ranging from a few days to multiple weeks, to finalize the refund and credit your account.

Once processed, the refund will be reflected in your original invoice.

Refunds are issued for the exact amount paid in the original transaction. Customers who paid in international currencies may see a slightly higher or lower amount due solely to exchange-rate differences between the purchase and refund dates.

After issuing a refund, the related license will be immediately invalidated and deactivated, and any future automatic renewals for that license will be canceled. A deactivated license cannot be restarted, renewed, or reactivated.

Conformity and Discretion

If more than 14 days have passed since a payment, the Buyer acknowledges they have had a reasonable opportunity to review and evaluate the Services and indicates that the product is conforming, or that they will keep it despite any nonconformity. After that point, payments are no longer refundable.

All refunds are issued solely at Kreatura’s discretion. To prevent misuse of this policy, we may deny refund requests from customers who have previously purchased and received refunds for a LayerSlider license.